Return Policy

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We accept returns within 14 days, starting from the day your order was delivered.

Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included.

Final sale items cannot be returned unless the item arrives damaged or faulty when delivered to you.

Footwear and accessories must be returned with the original branded boxes and dust bags, where provided, and placed inside a protective box when returned.

When trying on footwear, please do not mark the soles or damage the shoe box

If an item has a BOUNDHOUSE security tag or brand tag attached, it must be returned with the tag in its original position.

Beauty and cosmetic products must be returned unopened and unused, with the seals of any packaging still intact.

Hosiery, lingerie and swimwear items must be returned with the hygiene seals attached and in unopened and undamaged packaging, where applicable. 

Lingerie and swimwear must only be tried on over your own undergarments. We will not accept any returns that have been worn or are soiled.

Due to the nature of face masks, we will not be able to accept returns unless the item is damaged or faulty when delivered to you.

Made-to-order items cannot be returned as they have been created to your specification, unless the item arrives damaged or faulty when delivered to you.